HOW TO MAKE THE MOST OF YOUR EXPERIENCE

This section outlines how we’ll communicate throughout your project and what you can expect.

HOURS OF OPERATION

My standard business hours are Monday - Friday from 9am until 5pm CDT. During these hours you can expect timely responses to your emails and phone calls. Outside of these hours please anticipate that your messages will be responded to during the subsequent hours of operation.

COMMUNICATION

We’ll communicate by email during your project so everything is stored in one place. Any urgent requests or concerns may be emailed to my office at info@boorandle.com. Please note, I do not utilize text messages for project related correspondence.

PROJECT UPDATES

For any items ordered through Boo Randle Interiors, I’ll check in with factories, window treatment workrooms, and suppliers. You can expect regular update emails on your project. In the event of a backordered item, I’ll let you know if I think it’s worth it to wait, or if we should reselect. If an item is discontinued, I’ll find a replacement you’ll love.

THE PROCESS & WHAT TO EXPECT

Beautiful spaces take time to create. The more information you provide ahead of time, the more I can hone in on your style and select the perfect items for your space.

DESIGN STYLE

I recommend setting aside about twenty minutes to complete the questionnaire, which will help me understand your design style and your lifestyle, and prepare a mood board to set the direction for your design. You’ll find your questionnaire at the end of this page.

DESIGN SESSION

During the in-home portion of your design session, we’ll review the mood board, walk through your space, and talk through your challenges.

DESIGN REFINE

After the session, I’ll refine the layout and select the exact elements for your project. This might include fixtures, finishes, furniture, paint colors, and/or accessories.

YOUR CAPSULE DESIGN

Within a week, your capsule design will be ready for you. With a digital presentation of the items selected for your project as well as physical samples and swatches, you’ll feel confident and ready to move forward with your design plan.

DESIGN SUPPORT

Because my design style phase is so detailed, I am able to make selections that suit your budget and taste without having to go back to the drawing board. In the event you need further clarification on the design plan or any items suggested, I include a thirty minute wrap up call so you feel confident bringing your design plan to life.

IMPORTANT DETAILS

FREIGHT CHARGES

Invoices reflect exact or estimated freight charges and from time to time may be adjusted after invoiced should there be any changes in the freight amount. 

LOCAL DELIVERY AND SET UP

A local receiver dock is required for the delivery of upholstery and case goods, as well as larger or extremely fragile items. The local receiver carefully inspects all freight shipments for damage, provides white glove delivery to your home, and places each piece in the proper location. These receiving and installation fees will be billed upon completion of delivery, if they weren’t billed at time of invoice.

PERFECTION

Naturally I strive for perfection. Having said that, mistakes happen. When flaws are discovered on items ordered by Boo Randle Interiors, I will stand behind my manufacturer warranties and will work to resolve issues when there are defects not from normal wear and tear. I ask that you notify me as soon as you notice an issue.

RETURNS

All items ordered through Boo Randle Interiors are final sale. In the rare event that the vendor allows returns, there may be restocking and return shipping fees.

CAN I HAVE A PRODUCT SHIPPED TO MY HOUSE?

Some of my vendors provide drop shipping for an additional fee. In the event you would like an item shipped directly to you, please let me know immediately so I can check availability and pricing. You’ll be responsible for receiving and inspecting the item and notifying me immediately if there are any defects.

WHAT IF I WANT TO ADD ON TO MY PROJECT?

I would be honored! This tells me you’re enjoying working with together and trust me with your home. We’ll have a conversation about whether another Capsule Design would work, or if a full service scope would be better suited for your project.

WHO IS RESPONSIBLE FOR DAMAGES?

Items are inspected upon delivery to my office or to the receiving warehouse. If damages are found, I’ll work behind the scenes with the vendor to replace or repair the item. If damages are discovered once your item is in your home, notify me right away so we can work to resolve the issue in a timely manner.

WHAT IF I NEED WINDOW TREATMENTS?

During the in-home portion of your Capsule Design, if we determine that window treatments would work in your space, I’ll measure and provide those details to my workroom to prepare an accurate quote for you.

Thank you so much for choosing Boo Randle Interiors for your project. You’ll find your design questionnaire below:

I can’t wait to get started!

Boo